How can I shop on ekohunters.com?
Those who wish to formalise a purchase of any offered item must register to finalise the process as established on the conditions of use (T&C).
How can I register on Ekohunters?
Anyone who wishes to use the services offered on ekohunters.com must register by submitting the form located on the website on the Register banner or under the Trade banner for wholesalers, you can also register upon purchasing an item since the website will automatically ask you to register.
What are the benefits of registering?
Access to the largest catalogue of ecodesigned products. Straight from the most active ecodesigners on the world, hear their stories.
An easy order control system. Better prices + better traceability+better security
The EKO label compare and choose the ecodesigned items that better suites your necessities.
How old must I be to register and shop on ekohunters?
The ekohunters.com marketplace platform can only be legally used by those of 18 years of age or higher.
Minors must previously obtain permission from their parents, guardians or legal representatives in order to make use of the services offered, who will be held responsible for all acts performed by children in their care.
What items can I purchase on ekohunters?
The marketplace platform ekohunters.com is dedicated exclusively to the promotion and commercialisation of ecodesigned/sustainable products made all around the world . These products are commercialised based on the assessment criteria set up by the EKO label.
Are all pertinent taxes included on the shop prices?
All the prices of the products offered on our site shall be included as well all the relevant taxes. Any item for sale must be accompanied by an appropriate packaging for the security of the product and the additional cost must be added to the original price by the seller.
These will be itemized in the payment process and must be accepted upon placing the order.
What information should I provide to finalise purchasing a product?
The user must fill or must have filled the registration form to formalise any purchase made through ekohunters.com. The registration/purchase form will require personal data and banking information so as to allow the payment of the item and its delivery.
What forms of payment can I use on the ekohunters.com shop?
The payment of the products and services purchased through the website can be settled by these payment methods:
Credit cards (VISA, MasterCard, American Express)
Debit cardsBank transfers
Are custom tariffs included on the items I purchase?
The price of products do not include custom costs These will be itemized in the payment process and must be accepted upon placing the order.
Are logistical costs included on the products final price?
The price of products offered through the website does not include delivery costs. These will be itemized in the payment process and must be accepted upon placing the order.( Custom and duties charges are not included, and should be paid by the buyer when the product arrives at destination countries custom.
What is the maximum shipping time for an order?
Depending on the items characteristics delivery time may vary ; the stock, customisation or destination will modify the shipping times. During purchase this variables will be displayed.
How can I trackmy order?
Once the purchase is made, alongside your order placement receipt you will receive a tracking number which will allow you to track your order throughout its journey.
What are my obligations as a buyer?
1) Fulfil the charged price as well as the logistic and custom costs.
2) Provide personal data in order to make the purchase(payment) and the shipping. It will be the users responsibility to keep the personal data up to date.
3) The user must ensure that all the information provided in the purchase form is true and accurate.
4) The users must accept the purchase conditions and website rules to finalise the purchase
5) The user must inform ekohunters as quickly as possible of any fraudulent movement or payment made with their card on the website, so as to enable ekohunters to take any necessary action.
6) The user until the product is received will answer as quickly and carefully as possible to any correspondence regarding the purchasing process.
What should I do in the case of devolution of a damaged item?
1º El usuario disconforme enviara un correo a ekohunters esgrimiendo las razones por las que quiere devolver el producto. (Junto con fotos u tros medios que avalen su decisión)
2º Ekohunters se pondrá en contacto con el comprador a fin de facilitarle las instrucciones pertinentes para gestionar el envío.
Will I be fully reimbursed upon the devolution of a damaged or defective item?
If the purchased product is damaged or defective as a product of circumstances unrelated to the buyer ekohunters will fully reimburse the buyer. Ekohunters will not be made liable of any defect caused by any kind of manipulation, careless unpackaging, etc. In these cases reimbursements are excluded.
In case the buyer decides to return the product within the 14 natural days stablished by law, for any reason related to Ekohunters or defect on the purchased product, the buyer will receive a purchasing vouvheur of the same amount.
What warranty do items purchased on ekohunters.com have?
The products and services sold by ekohunters have a (2) years warranty, for non-conformity.
In this cases, only after the customer has open a new RMA, Ekohunters will contact the seller in order to achieve a satisfactory management of the RMA.
Likewise, the manufacturer is responsible for managing the necessary after-sales parts warranty, refunds and spare parts, as stated by the Law.
Important notice: the guarantee conditions varies depending on the producer. you will find the terms of the warranty attached to the products label
How are my personal data and sensitive information being protected?
Ekohunters takes the necessary security measures in order to protect its clients and the data provided by them. The payment process operates on a secure server using the SSL( Secure Socket Layer) protocol, that establishes a connexion that transfers encrypted data. The user it's transferring the data to the ekohunters internet server and not to any other, and between the internet server and the user the data is transmitted encrypted, averting any manipulation or caption by third parties.
In accordance with the Ley Orgánica 15/1999, de Protección de Datos de Carácter Personal (LOPD) and its regulations, the website manager in compliance with articles 5 and 6 of LOPD, notifies website users that all provided personal data is collected and included in our automated personal data file , which is listed in the Register of the Data Protection Agency.