These general terms and conditions of use (Terms of Use) regulate the purchase, sale, and additional services offered by the EKOHUNTERS S.L platform under the internet domain (website)

Please read these conditions of use (Agreement) by Ekohunters S.L. before using this company’s services. Visiting the website or using the services offered, you implicitly accept that you have read and agree with the terms of this Agreement. If you do not unconditionally accept all the terms and conditions of this Agreement, you have no right to use the website or the services offered. Therefore, the use of the services provided by Ekohunters S.L. is conditioned on your acceptance and express consent to all the terms and conditions of this Agreement.

Ekohunters S.L. reserves the right, at its sole discretion, to modify this Agreement at any time by publishing a notice on the website or by sending a notification by email or post. You are responsible for reviewing and becoming familiar with such modifications. Your use of the Services following user notification constitutes acceptance of the terms and conditions of this Agreement as modified.

Ekohunters S.L. has its registered office at Calle CAMPO VOLANTIN Nº4 -7º – BILBAO, Bizkaia, Spain with CIF B95719506 , a company registered in the Bizkaia Trade Register, Volume 5363, Folio 37, First Page Registration BI-62002. The contact e-mail address is

The use of any of the services included in the web platform confers the User the condition of a client of the same, either as a supplier of products or as a final consumer. Being considered a customer implies full and unreserved acceptance of the conditions of use for the purchase or sale of the same, as well as all notices, regulations for use, special conditions, and instructions made known to the User which replace, complete, and/or modify this document, by accepting them as established by law.


If you decide to register on the platform as a seller, you must guarantee that:

  • You are legally capable of entering into binding contracts;

(If you are an individual entrepreneur / natural person ) You must be at least 18 years old;

You are responsible for ensuring that all information on the membership application form is true and accurate.

The contract

By registering as a seller, you are accepting the general conditions of use of the platform.

We reserve the right to accept or reject “Seller” applications at our discretion.

Acceptance of these terms and conditions will bind to the seller.

In no event will Ekohunters be a party to any contract that exists or may exist between the designer (seller) and the buyer of its product.

Likewise, Ekohunters will not be liable for any loss or damage arising from contractual relationships acquired with any person, company, or enterprise through the website.

The designer will be obliged to compensate for all costs, claims, damages, and losses that may arise from its relations with users in the exercise of their activity within the platform.

Ekohunters cannot be held responsible or guarantee in any way the good relations with buyer users (especially regarding their ability or willingness to pay for their products)

Similarly, cannot guarantee a certain amount of transactions to the designer due to your use of our services and our website.

•Ekohunters platform- Services

  • EKOHUNTERS.COM offers seller users the possibility of selling both retail and wholesale (It is that seller who, in addition to retail (unit by unit), has the capacity to manufacture, marketing and intention to do so as a wholesaler.
  • LOGISTIC MANAGEMENT_Customs and tariffs (Customer- Purchase)

Knowledge: We share all our knowledge about the world of eco-design, intending to help eco-designers to improve, promote their work. 


Those who wish to offer their products (raw material suppliers, sustainable product vendors) through the platform and benefit from their professional services described in the legal notice must register.

When you become a seller, you will be asked to create a password that will give you access to a secure area of the seller, where you will be able to offer your products for sale to users of our site. It is your responsibility to manage your vendor profile and maintain your vendor information to date and ensure that you regularly check the notification messages sent to you for critical events (such as sales or product inquiries). You guarantee that all information you put on your seller page is accurate and not misleading in any way.

Your product sales

It is the responsibility of each designer to fulfill sales orders for their products regularly. Only products that you have on the Web that can be manufactured within the specified processing time and that can be successfully delivered to customers within the specified time frame can be offered for sale.

When a user buys a product, a binding contract is created between the user and you (designer). The designer will be obliged to promptly carry out this contract according to all applicable laws (Venta a Distancia Ley de Servicios de la Sociedad de la Información y del Comercio Electrónico __ley 34/2002). You are responsible for providing any user to whom you have sold the products with all relevant information regarding the sales contract, including without limitation, your Contract terms and delivery information and information about how (if any) you will use any of your personal data. You are not entitled to use this personal information for any purpose other than the delivery of the products purchased.

Any products for sale must be provided with the appropriate packaging that you believe is necessary for the product’s security, and you must add this additional cost separately to the price of the main item.

We reserve the right to remove products for sale on our site that are not in accordance with these terms or for any other reason that we deem appropriate, at our discretion.

Sellers obligations

  1. The prices of your products included in will be at least equal to the lowest price of these products found for sale in your trademark or any other online or general market retailer;
  2. Respond within 24 hours of receiving the email communication (Failure to comply with this requirement will affect the seller’s rating within the platform) to purchase requests or any other requests from users, ensuring that you monitor email notifications in your chosen email address (which you will use to communicate as a seller on the platform)
  3. Possess insurance coverage for your business as required by law
  4. To provide all the information in a real and accurate way to make effective the services and all the necessary structure to market your products in the platform.
  5. The designer undertakes to guarantee all the qualities derived from the information he or she has provided in the product file. Ekohunters will use this information to analyze and evaluate the product by applying the EKO label criteria.
  6. The designer undertakes to ensure that he does not infringe any intellectual property rights in the use of all types of activities connected with
  7. The designer agrees not to sell any product that violates any law or violates third-party owners’ rights.
  8. The seller undertakes to put the product in the hands of the buyer as soon as possible.
  9. The designer will accept any changes that may be necessary so that the images, design, or description of the products manufactured and displayed on have a better visualization of the product on the website.

Payments and commercial fees

Once our commission and relevant fees have been deducted, it will be credited to the account provided by the seller on the 1st and 15th of each month.

  • On the 15th of each month, orders delivered to Ekohunters logistic partners between the 1st to the 14th of the same month will be paid by Ekohunters.
  • On the 1st day of the month, orders delivered to Ekohunters logistic partners between and the 16th to the 30th will be paid by Ekohunters.

The refund policy expires once the product has been delivered to the customer satisfactorily and the time allowed by law for its withdrawal has expired (14 calendar days from the date of delivery of the product).

Ekohunters will not accept under any circumstances and reserves the right to take appropriate measures in the event that it does so, any strategy that leads to the avoidance or evasion of the amounts indicated as fees or commissions derived from the process of selling products within the platform.

The evasion of these fees will result, in addition to the consequent legal action to claim, the termination of the contract as a member of the platform.

These bad practices are listed below:

  • Publication of any direct contact information with the designer-seller to purchase their products outside the platform (website URLs, email addresses, and telephone numbers or any other means that pursue the same purpose), in any of the spaces within the platform directly or indirectly that lead or may lead to the evasion of these fees that derive from the purchase and sale of products in
  • The use of private messaging systems within our Site to advertising external shop information or encourage members in any way to purchase items anywhere outside our website
  • The use of image upload software on our website to advertise company names, website URLs, or other contact information.
  • The use of combinations of characters that may be represented for use as contact information, for example, the use of “(a)”, “[a]” or “al” to represent the “@” sign of an email address or other representations of similar characters or symbols.

Both sellers and buyers authorize the monitoring of their communications within the platform to ensure the proper functioning of that platform and their security on our Site.


The designer will be responsible for ensuring that his products’ stock within the store is kept up to date. In case of lack of available product due to lack of stock, the seller will be obliged to refund the user-buyer price.

Customers will have the right to demand a refund if a product is not sent and delivered within the deadlines that could be considered logical for such a product, or if the product is defective. All the established terms are guidelines that can be extended by diverse circumstances, such as logistics, production, etc. Ekohunters will not be responsible in any case for compliance with the deadlines set, being these in the hands of both the designer and the logistics company.

All returns made in accordance with this Section, will be deducted from the seller’s accumulated monthly price along with the payment processing fees charged on the purchase order and the refund.

Contract termination

Without prejudice to any other rights or remedies that the parties may have, either party may terminate the Agreement immediately upon notice to the other party.

The rights to use our Services on will terminate immediately upon termination of the Agreement for any reason stated as grounds for termination. We shall be entitled to invoice you for any fees that have arisen, and we shall be obliged to pay such fees and any other outstanding invoices in accordance with our payment terms.

We reserve the right to suspend your access to our site and services at any time for a breach by you of any of these terms and conditions, without prejudice to any other rights or remedies.


Without prejudice to any other rights or remedies that the parties may have, either party may terminate the Agreement immediately upon notice to the other party.

The designer will be responsible for manifesting unequivocally his will to withdraw from the contract and communicating said withdrawal by the appropriate means for that purpose in the Withdrawal Form section. He and he alone will be responsible for the effectiveness of facilitated communication

The rights to use our Services on will terminate immediately upon termination of the Agreement for any reason stated as grounds for termination.

We shall be entitled to invoice you for any fees that have arisen, and we shall be obliged to pay such fees and any other outstanding invoices in accordance with our payment terms.

We reserve the right to suspend your access to our site and services at any time for a breach by you of any of these terms and conditions, without prejudice to any other rights or remedies.


Using our site, the seller accepts that daily communication with us will be mainly electronic. We will contact you by email, providing you with information by posting notices on our website. For the purposes of the contract, you agree to the electronic means of communication as the means of communication between the parties and acknowledge that all communications of agreements, notices, information, and others that we provide to you electronically comply with any legal requirement such communications require.

In the event that you withdraw from the contract, you will use the CHANGES AND RETURNS tab accessible from your control panel. Ekohunters will receive the communication, and after studying the status of the existing contract, and will cancel the designer’s registration in the minimum time possible.

Major force

Neither party shall be liable for any failure or delay in the performance of any of its obligations under a contract caused by events beyond its reasonable control (“Force Majeure”).

A Force Majeure Event includes any act, event, omission, or accident that is beyond the reasonable control of a party and includes in particular (without limitation) the following:

Strikes, lockouts or other industrial action, riots, invasion, threat of terrorist attack, terrorist attack, war (whether declared or not), or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters; Impossibility of the use of railroads, ships, aircraft, motor transport or other means of public or private transportation; Impossibility of the use of public or private telecommunications networks.

The Contract by the party affected by the force majeure will be considered suspended for the period in which the Force Majeure Cause continues and will have an extension of time for performance at least equal to that period’s duration. The affected party/ies will use all reasonable efforts they are capable of to bring the Force Majeure Event to a close or to find a solution by which their obligations under the affected Contract will be least impaired despite the Force Majeure Event.

Products price

The price of products marketed by includes VAT in the section for General Users. Not so in the TRADE´s view, which does not include VAT.

Means of payment

The payment of the price and the consequent expenses that it involves, such as the shipping costs of the products acquired through the web, can be made by the following means of payment:

  • Credit cards (VISA, MasterCard, American Express)
  • Debit cards
  • Bank Transfer- (If the buyer chooses this modality to pay the cart, the shipment will not be produced until the moment in which the transference becomes effective by the buyer. The buyer will have three working days to make the corresponding deposit in the provided bank account from the moment he receives the order confirmation email. If the transfer is not made within three days, the order will be considered canceled).
  • PayPal

In order to protect its customers and the necessary data provided by them, EKOHUNTERS has all the required security measures. Among others, the payment process works on a secure server using the SSL protocol (Secure Socket Layer), which establishes a connection so that the information is transmitted encrypted. The User is communicating his data to the EKOHUNTERS server center and not to any other. Between the User and the EKOHUNTERS server center, the data is transmitted in an encrypted form, preventing possible reading or manipulation by third parties.

Likewise, EKOHUNTERS declares that if it has access to and stores sensitive data relating to the necessary banking information, Only the corresponding payment processing entity has access to this data to manage payments and collections. Once the purchase process has been completed, an electronic document is generated in which the contract(invoice) is formalized.

Cancellation of order

If for reasons of force majeure or incidents attributable to EKOHUNTERS, the product is not available after the purchase has been made, EKOHUNTERS will notify the user by e-mail of the product availability period, requesting the possible total or partial cancellation of the order if the user so wishes.

  • In the event of a total cancellation, the total amount of the order will be refunded.
  • If partial cancellation, only the price of the products and services not available will be refunded.

Product guarantees and services offered by

The seller(designer) is obliged to deliver to the consumer and user products that conform with the contract, responding to him/her for any lack of conformity at the time of delivery of the product.

What guarantees does the products purchased on have?

The products and services sold by the designers/producers through the Ekohunters online platform have a two (2) year warranty for lack of conformity. The user will inform Ekohunters of the lack of agreement by using the email address provided in the user control panel (RMA)

In these cases, and after the buyer opens the related incident, Ekohunters will contact the seller to offer satisfactory management.

The manufacturers will also manage the after-sales warranty, spare parts, and necessary parts, as provided by law.

Caution: Each warranty’s conditions depend on each manufacturer and are usually described in the warranty card that comes with each product.

Guarantees exclusion and Ekohunters liability

How the website works

Ekohunters does not guarantee the availability and continuity of the Website.

Where possible, Ekohunters will give prior notice of any interruptions and, where applicable, termination of the operation of the Website.

Ekohunters also does not guarantee the usefulness of the Website for any particular activity, except for the Services offered or their infallibility.

Ekohunters excludes, to the fullest extent permitted by law, any liability for damages of any kind that may result from the unavailability or continued operation of the Services, or from the failure of the usefulness that Users may have attributed to it, to its fallibility, and in particular, but not exclusively, to failures in accessing the web platform from which the Service is provided.

The only liability for losses incurred by Ekohunters due to our breach of any of the terms of the Agreement is strictly limited to the total fees paid by you within the six months immediately preceding the date of the violation.

Ekohunters is not liable for indirect damages that occur as a side effect of the principal loss or damage, including but not limited to

  • loss of income or rent
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of data

Ekohunters is not responsible for any damage caused by viruses or other elements in the content that may cause alterations in the computer system, electronic documents, or files of the Users.

Ekohunters does not assume any liability for the use that Users may make of the materials on the Website (whether or not inserted by Ekohunters) or linked websites, whether prohibited or permitted, in violation of intellectual and/or industrial property rights of the contents of the Website or third parties.

Ekohunters does not assume any liability for any damage caused to Users as a result of the ordinary or abnormal operation of search tools, the organization or location of content and/or access to the Website and, in general, for any errors or problems that may arise in the development or implementation of technical elements provided to the User by the Website or a program.

Ekohunters does not assume any liability for third parties’ acts or omissions, regardless of whether these third parties may be contractually bound to Ekohunters.

Ekohunters does not assume any responsibility for the access of minors to the contents included in the Website. It is the responsibility of their parents or guardians to exercise adequate control over the activity of their children or minors in their care or to install any of the tools to control the use of the Internet to prevent access to material or content not suitable for minors, as well as the sending of personal data without the prior authorization of their parents or guardians.

Ekohunters does not assume any liability for errors or delays in access to the Website by the User when entering their data in the registration form, the slowness or impossibility of receiving confirmation of the order by the recipients, or any anomaly that may arise when these incidents are due to problems in the Internet network, causes of force majeure or fortuitous event and any other unforeseeable contingency beyond the good faith of Ekohunters.

Ekohunters does not assume any responsibility for any failure or incident that may occur in communications, deletion, or incomplete transmissions, so there is no guarantee that the Website will be continuously operational.

Under no circumstances will Ekohunters assume liability for errors or damage to the Website caused by inefficient and bad-faith use by the User.

Ekohunters assumes no responsibility for the operability or problems with the email address provided by the User for the sending of the order confirmation.

In any case, Ekohunters undertakes to do everything in its power to solve any problems that may arise during the regular operation of the web platform, trying to offer users a satisfactory solution as soon as possible

Withdrawal and suspension of the service

Ekohunters may withdraw a User’s access to the Website and the Services offered therein if it observes or has a well-founded suspicion that the User is engaging in conduct through the Website or the Services that is disloyal, contrary to the law or these Conditions of Use or that has an unfair effect contrary to the law or these Conditions of Use.

Applicable legislation

The parties are subject to Spanish law unless there is another mandatory rule; by accepting these general conditions, you are accepting that the applicable law is the Spanish law and, unless otherwise provided by law, the competent jurisdiction is that of the Courts and Tribunals of Bilbao, to which both parties agree to submit.

All conditions, warranties, and other terms that may be implied by law, common law, or equity are excluded.

Suppose any of these terms and conditions or any provision of a Contract is determined by any competent authority to be invalid, illegal, or unenforceable to any extent. In that case, such term, condition, or provision will be severed from the remaining terms, conditions, and provisions, which shall remain valid to the fullest extent permitted by law.

By registering as a seller on, you represent that you have read, understand, and accept the entire Legal Notice and the terms of use and agree to accept these terms.

Sellers contact info